Refund Policy

Last updated: 11 November 2026

1. Our Policy in Short

All plans on Prepnity are digital products and your access starts the moment payment succeeds. We do not give refunds, except in the two cases below. Please try the free tests of an exam before you buy a plan.

2. When We Do Refund

• Duplicate payment — you were charged more than once for the same plan because of a double transaction. We refund the extra payment(s).
• Failed payment — money was deducted from your account but your access was not activated. We either activate your access or refund the full amount.

3. When We Do Not Refund

• You changed your mind, or the plan was not what you expected
• You did not use the plan, or used only a part of it
• Your plan ended (plans are valid for the 3, 6 or 12 months you bought)
• A coupon was forgotten or not applied at the time of payment

4. How to Request a Refund for a Duplicate or Failed Payment

Email us at prepnity@gmail.com within 7 days of the transaction with your registered email, the test series name and the payment ID / screenshot. We reply within 3–5 business days.

5. Refund Processing Time

Approved refunds go back to the original payment method and take 5–10 business days to reflect, depending on your bank or payment provider.

6. Plan Validity and Reports

Plans run for 3, 6 or 12 months from the day of purchase. If you renew while your plan is running, the new months are added to your remaining days. After a plan ends you can still open your reports and answer reviews for one more month; new tests need a renewal. Free tests carry no payment and are not covered by this policy.

7. Contact Us

For any refund-related query, please reach out via prepnity@gmail.com or our Contact Us page.